Hill Side Body
Our Repair Process
From first call to keys in hand - transparent, efficient, and built around your schedule.
24hr
Response Time
5-15
Days Average Repair
100%
Insurance Approved
Quality
Guaranteed
Step by Step
What to expect at every stage.
No surprises, no runaround. Here's exactly how we handle your repair from start to finish.
Same day
Contact Us
Reach out by phone, text, or submit photos online for a free estimate. We respond within 24 hours.
- Call or text anytime
- Submit photos through our online form
- Walk-ins welcome during business hours
- We can arrange towing if your vehicle isn't drivable
1-2 days
Inspection & Estimate
We perform a thorough inspection and write a transparent, itemized repair plan.
- Full damage assessment including hidden damage
- Digital photos of all damage documented
- Written estimate with parts and labor breakdown
- We explain every line item so you understand the work
2-5 days
Insurance Coordination
We handle all communication with your insurance company, including supplements for hidden damage.
- Direct communication with adjusters
- Supplement documentation for additional damage
- We fight for proper repairs, not shortcuts
- You're copied on all important communications
5-15 days typical
Repairs Begin
Once approved, our skilled technicians get to work restoring your vehicle to pre-accident condition.
- Structural repairs and frame straightening
- Panel replacement or repair
- Precision paint matching in our booth
- Regular progress updates via text or call
1 day
Quality Inspection
Every repair goes through our multi-point quality check before we call it done.
- Fit and finish inspection
- Paint quality and color match verification
- All systems and sensors tested
- Test drive to ensure proper operation
Pick up anytime
Delivery
We walk you through the completed repairs and answer any questions before you drive away.
- Detailed walk-through of all work performed
- We stand behind our work - ask about warranty details
- All paperwork and photos provided
- Vehicle cleaned inside and out
The Hill Side Difference
Why our process works for you.
We're not a corporate chain with quotas to meet. We're a family shop that treats every car like it's our own.
- No insurance contracts - We work for you, not the insurance company
- Direct communication - Talk to the people actually working on your car
- Quality over speed - We take the time to do it right the first time
- We stand behind our work - Quality you can count on
Ready to Start?
Get a free estimate and see our process in action.
Call us at (605) 275-6910 or submit your info online.
FAQ
Common questions about our process.
Everything you need to know before, during, and after your repair.
How long will my repair take?+
Most collision repairs take 5-15 business days depending on the extent of damage and parts availability. We'll give you a realistic timeline upfront and keep you updated if anything changes.
Can I get a rental car while my vehicle is being repaired?+
Yes! If you have rental coverage on your policy, we can help coordinate a rental car. We work with all major rental companies and can often have one ready for you when you drop off.
Will you update me on the progress?+
Absolutely. We provide regular updates via your preferred method (call, text, or email). You'll know when parts arrive, when we start each phase, and when your vehicle is ready.
What if more damage is found during repairs?+
Hidden damage is common once we disassemble the vehicle. We document everything, submit a supplement to your insurance, and don't proceed until it's approved. You're never surprised by extra charges.
Do I need to get my own estimate from the insurance company first?+
No. You can bring your vehicle directly to us. We'll write the estimate and work with your insurance from there. You choose the shop - that's your right in South Dakota.
Do you stand behind your work?+
Absolutely. We're proud of the quality we deliver and we stand behind our repairs. Ask us about warranty details when you bring your vehicle in.
Let's Get Started
Ready to get your vehicle back to perfect?
Whether it's a minor fender bender or major collision damage, we'll guide you through every step and fight for the repair you deserve.